Terms and Conditions
We advise that you please read these Terms & Conditions carefully before using this website.
These Terms & Conditions explain your rights and obligations and will apply to all visits and use of this website. When you access and use this website you signify your consent to our Terms & Conditions in their entirety, in addition to any other law or regulation that applies to our website. A contract will only exist for the sale of goods or services when Clear Chemist accepts your order. Ownership of products will pass to you when Clear Chemist receive payment in full. Clear Chemist reserves the right to change these Terms & Conditions at any time, with immediate effect, by displaying any changes on our website.
Terms & Conditions of Trade Business Definitions:
“the Customer” refers to the person who buys the Goods
“the Company” refers to the Seller, namely Clear Chemist
“the Contract” refers to any Contract to which these terms and conditions apply
“the Goods” refers to the Goods which are the subject of the Contract
You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.You understand that you, and not us are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.You must not use the Website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".
- to cause annoyance, inconvenience or needless anxiety
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to the Website, policies, and terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Price and Offers
All prices and offers on the Website are subject to availability whilst stocks last. If the stock is exhausted then we will contact you with the new price and you will pay or be refunded the difference. Alternatively, you may be given the opportunity to cancel your request.
Only one discount offer or code/voucher may be used with each transaction.
The price shown on the Website is inclusive of VAT at the prevailing rate.
The Website is regarded as an invitation to treat. Orders placed are an offer to purchase which we may accept or decline at our absolute discretion without needing to give any reason for declining the offer to purchase. A confirmation email is automatically sent which confirms receipt of the offer to purchase. This does not constitute acceptance of the offer to purchase. A contract is deemed to have been entered into when we issue a sales invoice or a delivery invoice. Our pharmacy team will check all orders before release and before issuing a sales invoice or a delivery invoice.
Once the order has been placed on the Website the transaction is manually processed at our premises by our registered pharmacist.
We can only process prescriptions from an original prescription. Once you have placed your request for supply the original prescription must be sent to us at our registered address. We cannot dispatch any order until the original prescription has been received by us and checked by our pharmacist.
Checkout of some products
1. Some products will be indicated as age restricted. These products will require you to supply your date of birth at checkout and complete an age check so we can be 100% sure that the person buying the product is you. These products mainly are medication and potentially abusive products.
2. Some products can be paraffin based which is associated with the risk of fire. We will ask you on these products, to read the warning tab, which is indicated below before checking out with the purchase of this product.
Fire hazards with paraffin-based and paraffin-free skin products
If you are using an emollient, particularly a paraffin-based skin product, which is covered by a dressing or clothing, there is a danger that smoking, or presence around a naked flame, could cause your dressing or clothing to catch fire.
Listed below are some important points to consider:
• Do not smoke, use naked flames (or be near people who are smoking or using naked flames) or go near anything else which may cause a fire whilst the emollient are in contact with your clothes, dressing or bandages (for example, do not lean over a lit gas cooker or candle or do not allow lit cigarettes to touch clothing or dressings)
Your treatment is important, but it is essential that you are kept safe when you use these prescribed products. By following the advice above, you will help us to make sure that you using these products safely.
Please speak to your doctor, nurse or pharmacist if you have any questions about the information provided
Basis of Sale
These Terms & Conditions are the only terms and conditions to which the contract for the sale or supply of the Goods by the Company to the Customer is subject. Unless expressly agreed in writing and signed by a Director of the Company, any other conditions proposed or stipulated by the Customer in whatever form, written or oral, are hereby expressly waived or excluded. Acceptance of the Company’s quotation for the sale or supply of the Goods or Services implies an unconditional acceptance of these terms and conditions. All prices quoted are subject to VAT. No contract shall be or become subject to any contrary conditions of the Customer by reason of the failure of the Company to respond or object to any such conditions contained in or within any document delivered by the Customer.
Terms of Payment
The Contract price is, unless expressly agreed, IS INCLUSIVE of Value Added Tax and local duties, where applicable. The time of payment of the Goods invoiced shall be the essence of the Contract. In the event of the cost to the Company of materials and/or production being increased after the date of contracting by circumstances beyond the control of the Company, the Contract price shall be increased by such sum as the Company will advise. The Company shall not be liable to the Customer for any loss or damage due to any delay in the delivery of the Goods. Should the Customer fail to make any payment on the due date then, without prejudice to any other right or remedy the Company shall be entitled to withhold delivery of further goods, without incurring liability, and charge the Customer interest (before and after any judgement) on the amount unpaid, at the rate of 2.5% per annum above Natwest plc base rate or according to statutory legal requirements in force at that time until payment is received in full. Unless expressly agreed, all sums shall be payable in sterling, if the sum payable is agreed in a currency other than sterling, the amount payable shall be subject to an increase to reflect any devaluation of such currency in relation to sterling after the date of the Contract or order date.
Delivery (Postage and Packaging)
It is your responsibility to enter the correct delivery address at the time of ordering. If the incorrect address is given, we are not obliged to re-send the order to the correct address at our expense. You are advised to contact the Customer Services Department immediately if you make a mistake with your delivery address as once an item is shipped the address cannot be amended.
Once an order has been placed if, for any reason, we are unable to ship any part of it, we may at our discretion, send part of the order that is in stock or remove item(s) from the order. In this instance, a refund will be made to you and a note made on the invoice enclosed within the package.
All delivery dates are estimates and NOT guaranteed. Please note not every item is eligible for Special Next Day Delivery, the Customer Services Department will contact you if this option is selected but cannot be fulfilled.
Whilst we reserve the right to use any form of delivery and packaging, generally, any packaging will be discreet with a plain outer package.
We reserve the right to use whichever form of delivery we deem appropriate.
Postage and Packaging for all NHS prescriptions is free of charge. . Your products will not be despatched until the original prescription is received and checked by us.
Clear Chemist's delivery terms and conditions can be viewed by clicking here.
Delivery within the UK - Store items and Over The Counter products
Dispatch is usually within 1-3 days from ordering. The 3-5 working days for tracked and signed delivery is on top of the dispatch timescales.
Standard Delivery is via Royal Mail using the Tracked service which is a 48-hour fully tracked service from despatch and is not guaranteed. This service cannot be used for orders containing more than 2 aerosols.
Royal Mail will not allow more than 2 aerosols to be sent in each package, therefore orders containing more than 2 aerosols must be sent using our alternative courier – DPD (potentially with an extra charge). We cannot deliver aerosols internationally, to Northern Ireland or to the offshore islands of England and Scotland. We can, however, still deliver to the Scottish Highlands mainland but due to a change of courier service a postage charge may occur, please call our Customer Services Department for more information on 0151 203 6535
Postage and packaging is charged at £3.99 for UK orders up to a value of £50. Standard orders with a value over £50 will be free of charge unless stated in the specific item description. This does not relate to prescription orders. For a full breakdown of charges please refer to the Delivery information page by following this link here.
Tracked & Signed and Next Day Delivery packages must be signed for at the delivery address. If for any reason, a package is returned to us then you are responsible for any redelivery costs incurred. If you then decide to cancel the order, only the cost of the goods will be refunded.
Heavy items will be sent using our alternative courier, DPD. Additional charges may apply. The Customer Services Department will contact you if this is the case.
Lost or Missing Packages
Royal Mail - A package can only be reported as missing to Royal Mail if it has not arrived within 15 working days (3 weeks). Most missing items are located within the postal system within this time period. If after 15 days an order has still not been received, you are advised to contact our Customer Service Department on 0151 203 6535 with your order number and full name and address. The Customer Services Department will then issue a claim with Royal Mail. Our Customer Service department will then arrange to either refund or resend the order.
DPD - A package should be received the day after shipping. If you are not available then the courier will leave a card for you to rearrange delivery to a more convenient time. If you do not receive your package or a courier card within 2 – 3 days of receiving our dispatch email or you experience any difficulties with rearranging delivery then please contact our Customer Services Department.
Prescription Orders - If your prescription order is lost, then we understand that this time frame to wait can be inappropriate. So we advise that you obtain another prescription and re-order your items again. Once we successfully claim from Royal Mail / DPD, or they find your original items, we will refund you for the previous order.
Returns and Exchanges
Packages returned by postal services - If an item is returned back to us for any reason, we will attempt to contact you to arrange to resend this. If you then decide to cancel the order, only the cost of the goods will be refunded.
Return of unwanted items - It is your responsibility to contact our Customer Service Department on 0151 203 6535 to advise of your intention to return or exchange any item(s) within 14 calendar days of receipt and to obtain an Authorised Returns Number. After this date, it is solely within our discretion if a return or exchange will be accepted. Once we have approved a return then all items must be received no later than 14 days from the date of the return number being issued.
Once opened and/or used, products cannot be returned unless they are faulty or broken. In addition, products of a cosmetic, medicinal or personal nature cannot be returned due to hygiene reasons. Returned items will only be refunded if they are in a saleable condition upon return. We may reduce the amount of money refunded for goods returned that show evidence of use beyond the necessary handling to see whether the goods are as expected. If the original order was sent free then you are liable for the cost of returning items. Alternatively please call 0151 203 6535 to request a returns label. It is highly recommended that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure that the goods are adequately packaged to ensure that they are not damaged during return transit.
Return of faulty or damaged items - You are advised to contact our Customer Service Department on 0151 203 6535 to advise of your intention to return faulty or damaged items and to obtain an Authorised Returns Number. You should provide your order number, name, address and the reason for the return. If items are returned without an Authorised Returns Number then we are unable to offer an exchange. It is highly recommended that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. In the event that no fault is found with the items, we reserve the right to recover any fees and/or expenses incurred from you.
Products of a cosmetic, medicinal or personal nature cannot be returned due to hygiene reasons.
Faulty items will be accepted in accordance with the Manufacturer’s warranty terms. This does not affect your statutory rights.You can refuse delivery for a damaged item, in this instance, you must notify our Customer Services Department within 7 days as stated above.
If an item is returned due to failed delivery we reserve the right to charge £3.99 for re-delivery.
Title & Risk
All Goods purchased by the Customer shall remain the property of the Company until the Customer has paid for the respective Goods in full. Although Goods remain the property of the Company until paid for, the risk of the Goods shall pass to the Customer. Goods delivered to the Customers’ vehicle or premises or as requested, are deemed to be at the risk of the Customer and should be insured by the Customer against all risks. In the event of any claim arising under insurance, all proceeds accruing shall be held in trust for the Company. The Customer's right to possession shall cease if the Goods are not paid in full by the due date as stipulated in the Terms of Payment.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the goods
To exercise the right to cancel, you must inform Clear Chemist, Unit 20 Brookfield Trading Estate, Brookfield Drive, Liverpool L9 7AS, firstname.lastname@example.org of your decision to cancel this contract by a clear statement.
To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the period has expired.
Effects of Cancellation
If you cancel this contract we will reimburse to you all of the payments received from you including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type offered by us).
We may make a deduction from the reimbursement for loss of value of any of the goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and no later than-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 day after the day you provide evidence that you have returned the goods, or
(c) If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise: in any event you will not incur any fees as the result of the reimbursement.
Retention of reimbursement
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Return of goods
You shall send back the goods to Clear Chemist, Unit 20 Brookfield Trading Estate, Brookfield Drive, Liverpool L9 7AS, without undue delay and in any event no longer than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days expired.
The customer will have to bear the direct cost of returning the goods.
Consumer liability for diminished value of the goods
The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right to cancel
Products of a medicinal, cosmetic or personal nature cannot be returned due to health protection and hygiene reasons.
The majority of orders we receive before 4:00pm are picked and dispatched on the same day. In order to meet these time scales we aim to process all orders immediately, it may be too late to cancel your order but you may return any unwanted item for a refund provided it complies with the above terms.
If a private prescription is ordered and paid for, and subsequently cancelled by the customer this will be subject to a £5 (FIVE POUND) administration charge regardless of the prescription value. This is to cover administration and merchant charges. Private Veterinary prescriptions are subject to VAT and we will contact you when we receive your prescription to arrange payment prior to dispatch.
Promotions or offers of any kind will never apply to prescription-only medicines under any circumstances.
Errors and Omissions
Whilst the Company take every care in compiling Company literature, no responsibility can be accepted by the Company for any errors. We reserve the right to alter product specification and price without notice.
Any Goods which the Customer has deemed to be defective and/or unfit for a specific purpose and so proven to the Company’s reasonable satisfaction, after notifying the Company in writing where the Goods are preserved and are available for inspection and ensuring that said goods are not altered or subjected to any conditions adversely affecting their condition; the Company shall be liable to replace or at their sole discretion reimburse the Contract price thereof together with any proper expense incurred returning the Goods to the Company but shall not be liable to the Customer for any other loss or damage.
This website is owned and operated by Clear Chemist. The information on this website, your use of this website and these Terms & Conditions shall be governed by English law, and you agree to submit to the exclusive jurisdiction of the English Courts in relation to any claim or matter arising under or in connection with your use of this website or its contents. All of the content featured or displayed on this website, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by Clear Chemist. The content of this website including, but not limited to, the general design and the content, are protected by copyright, moral rights, trademark and other laws relating to intellectual property rights. No element of this website or its’ content, unless with express agreement, may be copied or retransmitted via any means.
All trademarks, images, text, web design, product descriptions and images displayed on this website are subject to copyright, this includes intellectual property used by Clear Chemist on Third Party websites. Any form of reproduction is strictly prohibited without expressly agreed written consent. All rights reserved.
Clear Chemist endeavour to take every care in the preparation of the content of this website. To the extent permitted by applicable law, Clear Chemist disclaims all warranties, expressed or implied, as to the accuracy of the information contained on this website. Clear Chemist shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in this website. Clear Chemist and their suppliers make every effort to check and test material at all stages of production. We would advise users to always run an anti-virus program on all material downloaded from the Internet. Clear Chemist cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material from our website. The information on the site is for general information purposes only and does not constitute advice. Clear Chemist reserves the right to suspend or withdraw the whole or any part of the site at any time without notice without incurring any liability.
Website Links to Third Parties
To improve website useage, and for your convenience, there may exist from time to time links to websites owned by third parties. Where links exist from our website to other websites, please note that we accept no responsibility for the privacy procedures of the other website and we would advise you to always read any privacy notice on any website where you are entering your personal data.
Please note that Paypal cannot be used to purchase goods classed as “Prescription Only Medication” from this website.
When you provide information to us on this website our system may issue a cookie the next time you log on. Cookies are alphanumeric identifiers that are transferred to your pc through your Web browser to enable our systems to recognise your browser. Cookies provide features such as personalised greetings and storage of items in your Shopping Cart between visits. Using the help menu on your browser you can decide whether to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Cookies retain some information that will save time when logging on in future. Rejecting cookies may limit the features you can access on our site. If you do leave cookies turned on and you are accessing the website through a shared computer please ensure that you sign off.
Clear Chemist uses anti-virus software but accepts no liability for any viruses contained in e-mails received, originate or appearing to originate from our server.
How you can contact us
Please e-mail info@ClearChemist.co.uk should you have any questions about these terms and conditions or our website design and operation.
Changes to these Terms & Conditions
Clear Chemist reserve the right to change these Terms and Conditions, with immediate effect, by displaying any changes on our website.
Law and Jurisdiction
These Terms and Conditions shall be governed by English law, and you agree to submit to the exclusive jurisdiction of the English Courts in relation to any claim or matter arising under or in connection with your use of this website or its contents.
Customer Care & Complaints
If you have any comments about the products or services you purchase from us please contact info@ClearChemist.co.uk or send your comments in writing to address below.
We take our complaints very seriously and welcome any feedback. For our full complaints policy please contact us by phone, email or in writing. If you feel your complaint is not resolved satisfactorily please contact the Super-Intendent Pharmacist or the General Pharmaceutical Council on 020 3365 3460 (Standards Advisory Team).
Clear Chemist, Unit 20, Brookfield Trade Centre, Brookfield Drive, Aintree. L9 7AS (t): 0151 203 6535.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
Data Handling - Age Verification
Anyone wishing to purchase items on the Website is required to register their details with the Website. The User (anyone utilising any part of the Website, hereinafter referred to as 'you' or 'your') must be aged 18 years or over to purchase any items on the Website. We reserve the right to request Proof of age at any time. You will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. You will be responsible for any use or misuse of the Website where your log-in details have been used.
a) Customers' personal data will be used to verify their age-range in order to ensure that they may legally have access to purchase the good(s) or services on our website.
b) Customers' personal data will be processed by AgeChecked Ltd.
c) Customers' personal data will NOT be retained by AgeChecked Ltd.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
- Clear Chemist never shares your data with any third party without express prior consent.
- Clear Chemist does not sell customer Data.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|