Returns

How do I return an item?

To return an item, please fill in the form using the attached link. Our retailer name is ClearChem.

This will generate a returns label for you to either print yourself or download to take to your Post Office, for them to print for you.

http://www.royalmail.com/track-my-return/create/3412

Our address, if required, is;

Goods Returns
Unit 20 Brookfield Trade Centre
Brookfield Drive
Aintree
L9 7AS

In the event an error has occurred at the responsibility of Clear Chemist, an item has been received damaged or there is a fault with the product upon receipt, please contact admin@clearchemist.co.uk for further assistance. ALL returns will be checked before being actioned. Please note that if prescription only medication or any over the counter items have been ordered in error, they CANNOT be returned. If you are unsure and still require assistance, please still contact customer services who will be happy to advise.

What if I want to cancel my order?

Under the distance selling regulations, you have the legal right to cancel your order within 14 days from the date of receipt of the merchandise if you send us a notice of cancellation to admin@clearchemist.co.uk and return the merchandise to us in its original, unopened and unused condition. 

You must contact us at admin@clearchemist.co.uk before returning an item to request a return. You will be supplied with a returns document which must be completed in full to identify your details along with your order number, to assist with the processing of the return once it has been received back. If the item is returned without the appropriate documentation provided by us, we will be unable to offer a refund or exchange. We are unable to offer this returns policy on items opened for reasons of hygiene.  In addition products of a medicinal, cosmetic or personal care nature cannot be returned due to reasons of hygiene. Your statutory rights are not affected.

How long will it take for me to receive my refund?

Your payment for the goods will be refunded by Clear Chemist within 30 days of cancellation by the original payment method.

Can I return unwanted medicines to the pharmacy for safe destruction?

We will accept returned medication, as long as they are sealed and are safe to be sent back. Please ensure that medication does not contain needles or sharp items. You can also return any unwanted medication to any local community pharmacy near you - please follow the link: www.nhs.uk/service-search/pharmacy/find-a-pharmacy