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Delivery Information

How will my order be delivered?

All orders are dispatched using either DPD courier services (where requested) or Royal Mail, with the exception of orders containing 2 or more aerosols and very heavy packages, which will use our partnered courier service.

For ALL international orders, your order will be initially accepted, however if the order is large and exceeds the standard 2kg weight, or any liquid items are ordered, that exceed the Royal Mail limit of 150ml, you will be contacted further regarding extra shipping charges due to the specific nature of your parcel. Please note that this is NOT able to be identified upon placing your order. We are not obliged to send all orders received, therefore if the shipping suitable for the parcel is not accepted by yourself, the order will be refunded in full.

Tracking can be sent when your order is despatched, where you provide a correct email address and/or mobile contact number. This is an automated service provided by Royal Mail. Please ensure you check your junk/spam folders when an order is shipped for these updates.

PLEASE NOTE - YOUR POSTAGE OPTION SELECTED IS INDICATIVE OF THE SERVICE WE WILL USE WHEN YOUR ORDER IS READY FOR DESPATCH - AND NOT THAT OF WHEN TO EXPECT YOUR ORDER FROM TIME OF PLACING IT

For all orders to Northern Ireland requesting Next Day Delivery - Royal Mail or DPD may change this service to a 2 day service due to the distiance and the method of transport required. Under these circumstances we are unable to provide any refunds or reimbursments as this is not as a result of any delays by Clear Chemist. 

for courier and special deliveries - If orders are placed by 11am you will receive them within two working days.  If you require your order urgently and it is AFTER 11am, then please contact customer services on 0151 203 6535 prior to placing your order and we will see if the item is in stock and able to dispatch that day. Please do not email as they are not monitored regularly therefore your request can and may be missed.**

Occasionally we have to order stock in. This can sometimes take up to 24 hours, so please bear this in mind when you purchase your item, inspecific when selecting Next Day Delivery VIA ROYAL MAIL OR COURIER SERVICES. As soon as the stock arrives and is ready for despatch, you will be notified and it will be sent out for Next Day Delivery. Where orders are despatched within the permitted timeframes as stated, Clear Chemist cannot be held responsible for Courier or Royal Mail delays regarding parcel delivery times. Please appreciate that whilst every effort is made by Clear Chemist to ensure your order is dealt with as promptly as possible, once an order has been despatched, Clear Chemist are not accountable for the delivery service actions and times taken to deliver your parcel as circumstances out of all parties control can occur. If however, where the delivery service causes unneccesary delays, this will be looked into by Clear Chemist upon your request and acted upon appropriately.

If you have not recevied any tracking on your order, please contact customerserivces@clearchemist.co.uk who will be able to provide you with this.

Please also be aware that we do not process orders over the weekend. If you order from Friday after 11am, Saturday or Sunday, you order will be processed first thing Monday (excluding bank holidays).

 

Opening Hours

Monday 9.30am - 3.30pm

Tuesday 9.30am - 3.30pm

Wednesday 9.30am - 3.30pm

Thursday 9.30am - 3.30pm

Friday 9.30am - 3.30pm 

 

How much does delivery cost?

  • Free shipping.
    Orders over £35.00*
    Tracked 48 Royal Mail: Estimated delivery 2 – 5 days.

  • Tracked 48 NO Signature (2nd class tracked)
    £3.99

  • Tracked 48 Signature (2nd class tracked)
    £4.49

  • Tracked 24 NO Signature (1st class tracked)
    £4.99
  • Tracked 24 Signature (1st class tracked)
    £5.49
  • Courier (Under 2 kg)
    £6.19 -  Next Working Day Delivery (Excluding Saturday Delivery) Orders MUST be placed before 11am on the day to be considered for NDD

  • Special Delivery Before 1pm (Under 1kg)
    £6.99 - (Guaranteed Monday to Friday by Royal Mail)

  • Special Delivery Before 9am (Under 500g)
    £15.99 - (Guaranteed Monday to Friday by Royal Mail)
  • Extra Weight Costs - Above 2kg

 
*Please note - ALL POM and certain 'P' (over the counter) items do not qualify for free shipping due to the nature of the ingredients. Please contact customer services for further information. A recorded service must be used. Non UK or private prescriptions do not qualify for free shipping - all items are sent Tracked 24 (£5.49) or Tracked 48 (4.49) Signature required. 

**On stocked items (excludes fragrances), including Voucher codes offering free shipping.

Tracked 24 can take 1-3 working days from time of dispatch and Tracked 48 delivery can take 2-5 working days from time of dispatch. A recorded service does not speed up the actual delivery time.

Weight restrictions apply. In the event that any heavy or bulky items are ordered, Clear Chemist will contact you and advise you accordingly if you will be subject to any extra delivery charges.

NOTE:

Clear Chemist strives to offer the best delivery service possible but cannot make any guarantees on delivery times as they are contracted out to Royal Mail and courier services. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

 

Please be aware when making a purchase online to be shipped outside of the UK 

Customs rules and regulations across the world are set by national governments, bodies like the European Union and the World Customs Organisation. We are bound by these rules, as are all of our competitors. All deliveries are dispatched using Royal Mail and we endeavour to complete all regulation paperwork to ensure your order is fully compliant to these rules.

However, ANY imported goods may well be subject to customs checks and if deemed necessary where applicable, opened, returned or even destroyed. In these events unfortunately there are no steps that we can take to provide you with a duplicate order. This will need to be purchased by yourself as a new order, and any items returned to us in the UK, will be subject to a redelivery charge. 

 

Where can Clear Chemist deliver to?

We deliver internationally. There are certain countries which place restrictions on the types of products that may be delivered into them. We will inform you if there are any restrictions on the items you have ordered. 

New EU Regulations as of July 2015:

Due to new EU Regulations on the export of controlled substances, we are unable to send any product containing the following ingredients outside of the UK Mainland:

  • Codeine
  • Morphine
  • Pseudoephedrine
  • Diphenhydramine
  • Phenylephedrine
  • Ephedrine

Will I have to sign for my delivery?

All parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel. You must be available to sign for the goods when they are delivered. If the delivery fails the courier or postman will leave you a note, you must contact them within 3 working days either by calling the number on the card or visiting your local Royal Mail collection office. Failing this the goods will be returned back to Clear Chemist. An extra delivery charge will apply to either attempt the delivery again, or in the case of refunds, refund the cost of your order less £10 (postage and handling).

How can I check the status of my order?

Once we have received your order, we  will email you with your order reference number. Please quote this order reference in all correspondence. Any queries, please contact our customer services team at sales@clearchemist.co.uk with regard to your query.

Additional charges

If we are unable to deliver your order for any of the following reasons, an extra delivery charge must be paid before we can attempt the delivery again:

  • You have provided incorrect postal address details
  • You were not available to receive your order at the specified delivery address, and did not subsequently collect your item(s) from the depot specified by the courier

This policy is in place to cover the costs that we incur when we resend your order.

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