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Delivery Information

How will my order be delivered?

All orders are dispatched using either DPD courier services (where requested) or Royal Mail, with the exception of orders containing 2 or more aerosols and very heavy packages, which will use our partnered courier service.

For courier and special deliveries - If orders are placed by 11am you will receive them within two working days.  If you require your order urgently and it is AFTER 11am, then please contact customer services on 0151 203 6535 prior to placing your order and we will see if the item is in stock and able to dispatch that day.**

Occasionally we have to order stock in. This can sometimes take up to 24 hours, so please bear this in mind when you purchase Next Day Delivery. As soon as the stock arrives, you will be notified and it will be sent out for Next Day Delivery.

Please also be aware that we do not process orders over the weekend. If you order Friday Evening, Saturday or Sunday, you order will be processed first thing Monday.


Opening Hours

Monday 9.30am - 3.30pm

Tuesday 9.30am - 3.30pm

Wednesday 9.30am - 3.30pm

Thursday 9.30am - 3.30pm

Friday 9.30am - 3.30pm 


How much does delivery cost?

  • Free shipping.
    Orders over £35.00 and Under 2kg *
    2nd class Royal Mail: Estimated delivery 7 – 10 days.

  • Second Class ( Under 2kg )

  • First Class ( Under 2kg)

  • First Class Recorded (recommended - Under 2kg)

  • Royal Mail Tracked (Under 2kg)
    £4.99 -  UK orders which contain fragrances will be sent tracked, estimated delivery 5 working days. 

  • Courier (Under 2 kg)
    £5.99 -  Next Day Delivery (Excluding Saturday Delivery)

  • Special Delivery (Under 1kg)

  • Extra Weight Costs - Above 2kg

Shipping Costs 1

Shipping Costs 2

*Please note - Non UK or private prescriptions do not qualify for free shipping - all items sent First (£4.99) or Second (3.99) Class Recorded.

**On stocked items (excludes fragrances), including Voucher codes offering free shipping.

1st Class and 1st Class Recorded delivery can take 1-3 working days from time of dispatch and 2nd Class delivery can take 2-5 working days from time of dispatch. A recorded service does not speed up the actual delivery time, but it does mean that the item will require a signature on arrival.

Weight restrictions apply. In the event that any heavy or bulky items are ordered, Clear Chemist will contact you and advise you accordingly if you will be subject to any extra delivery charges.


Clear Chemist strives to offer the best delivery service possible but cannot make any guarantees on delivery times as they are contracted out to Royal Mail and courier services. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.


Please be aware when making a purchase online to be shipped outside of the UK 

Customs rules and regulations across the world are set by national governments, bodies like the European Union and the World Customs Organisation. We are bound by these rules, as are all of our competitors. All deliveries are dispatched using Royal Mail and we endeavour to complete all regulation paperwork to ensure your order is fully compliant to these rules.

However, ANY imported goods may well be subject to customs checks and if deemed necessary where applicable, opened, returned or even destroyed. In these events unfortunately there are no steps that we can take to provide you with a duplicate order. This will need to be purchased by yourself as a new order, and any items returned to us in the UK, will be subject to a redelivery charge. 


Where can Clear Chemist deliver to?

We deliver internationally. There are certain countries which place restrictions on the types of products that may be delivered into them. We will inform you if there are any restrictions on the items you have ordered. 

New EU Regulations as of July 2015:

Due to new EU Regulations on the export of controlled substances, we are unable to send any product containing the following ingredients outside of the UK Mainland:

  • Codeine
  • Morphine
  • Pseudoephedrine
  • Diphenhydramine
  • Phenylephedrine
  • Ephedrine

Will I have to sign for my delivery?

All parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel. You must be available to sign for the goods when they are delivered. If the delivery fails the courier or postman will leave you a note, you must contact them within 3 working days either by calling the number on the card or visiting your local Royal Mail collection office. Failing this the goods will be returned back to Clear Chemist. An extra delivery charge will apply to either attempt the delivery again, or in the case of refunds, refund the cost of your order less £10 (postage and handling).

How can I check the status of my order?

Once we have received your order, we  will email you with your order reference number. Please quote this order reference in all correspondence. Any queries, please contact our customer services team at sales@clearchemist.co.uk with regard to your query.

Additional charges

If we are unable to deliver your order for any of the following reasons, an extra delivery charge must be paid before we can attempt the delivery again:

  • You have provided incorrect postal address details
  • You were not available to receive your order at the specified delivery address, and did not subsequently collect your item(s) from the depot specified by the courier

This policy is in place to cover the costs that we incur when we resend your order.